As a Sandusky property owner, you may have gone through one of the more complicated aspects of the job: the overly demanding renters. While tenant complaints should be dealt with in an efficient and professional fashion, you may experience a renter who voices complaints about everything, making endless, unreasonable requests. If these complaints are all correlated to health problems, your tenant may be a hypochondriac, also known as someone who has illness anxiety.
A person with hypochondria is someone who experiences obsessive and negative thoughts about their own health. They tend to have a hard time managing their anxieties, do a lot of reading and investigating health-related things and may view their surroundings as threatening or hazardous to their health. Many of their excessive complaints may develop from these behaviors and fears.
Dealing with a hypochondriac can be a difficult task; they have a hard time managing their own urges and may seek constant reassurance about everything around them, which often comes off in the form of a complaint. They may continually ask you to tend to issues for them, trying to acquire you as a sort of coping mechanism for their anxieties.
The best way to handle a tenant with an anxiety illness is first, to make sure the home they have rented is properly maintained. Then, determine (and follow consistently) firm guidelines about when, where, and how often they can contact you. To manage repair requests and other complaints, it’s a good plan to have your renters put it in writing. By creating a paper trail of every complaint (and responses), you will be protected in the event of a dispute and may even decrease the number of requests that are made.
Even though it can be difficult to do, it’s critical to stay courteous and professional and to remember that you are not obligated to come running whenever your tenant contacts you. As long as you are confident that the Sandusky rental property is being regularly and properly maintained, it’s best to reassure the renter that you will handle the issue, but depending on what it is, will attend to it at a later date. You may also want to remind the tenant about any relevant lease terms, particularly those that spell out which responsibilities belong to the resident and which belong to the property owner to avoid any false expectations or confusion
Handling difficult tenants can be on of the least delightful parts of being a landlord. At Real Property Management Clarity Team we understand this and are here to make it a little easier for you. Our team of professional property managers will ensure that your property is regularly maintained to help alleviate any resident concerns and will manage resident complaints, clarify and set lease terms, and handle communication with the resident and with you in a professional and timely manner. By doing so, we’ll leave you free to focus on other things. Would you like to know more about how we can help you? Please contact us online or call us at 567-200-4911 for more information.